For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.
Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do reject the Revised Value, we shall return the Device back to you free of charge.
You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely.
This balance can be paid by contacting Virgin Media and making a debit or credit card contribution. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order.
After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations.
The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.
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Subject to 7. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England. Refer a friend is a brilliant way of rewarding you for introducing your friends and family to Virgin Media or Virgin Mobile.
Your friend will be eligible for the reward at the same time as you are. Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts. As many as you like! The more the merrier. Depending on what you recommend, the rewards can vary. Check out the rewards overview section to find out more.
What do the different reward status descriptors mean in the dashboard? Pending — Once an order has been successfully placed through a referral link or code, a pending reward will be received by both the referrer and their friend.
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Confirmed — Once the 28 day cancellation period has expired, your reward will be confirmed ready to be paid out. Rejected — Your reward will be rejected if the conditions have not been met. The friend you referred may have cancelled their Virgin Media or Virgin Mobile services.
The friend you referred is an existing customer or has had Virgin Media or Virgin Mobile within the last six months. Sometimes rewards might not show up in your account. This could be a technical problem or an issue with your internet browser. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.
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