This is all the information as moderators we have at the moment, rest assured we'll continue to be on the search for more updates on these concerns, as I understand this situation may result frustrating. Does the GPS work without being near your s9?
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I want to work out and not have to carry my phone to listen to music. I'm having trouble connecting to the Pandora three the Fitbit app. Yes, it shows you the same info as you get on your phone. So if it's linked to their contact it says John Smith or whatever and if it's not it shows their username. I am concluding that the Versa and Android app are not compatible.
Versa compatibility with Samsung Galaxy S9 - Fitbit Community
Also, does not want to connect with WiFi. It works fine on my wrist and counts my steps, but that's about it. I have tried the many fixes reported in the Community, but they do not work or don't last. I hope Fitbit updates their app for more current phones. I was about to send my day old Versa in for a warranty replacement, but tried a factory reset as a final effort. After setting up, the Versa seems to be working properly now--syncing and notifications.
I am not sure why it stopped syncing or connecting to bluetooth and wifi, but keeping my fingers crossed it will be reliable. After the last firmware update my Versa was not syncing with my S9. I went through ALL of the troubleshooting steps and they finally sent me a new one under the 1 year warranty. I connected it to my phone this morning for the first time and worked like a charm.
Then I did the firmware update and got no less than 4 errors. It has to do with the firmware because before this last update they did mine has been working perfectly from about May to late August. I have the Fitbit Charge 2 and it worked wonderfully with my Samsung S7. A month ago I got the S9 and it will not sync with the charge 2. I called Samsung because with the S7 there was a setting I had to change in order to get text messages. The guy at Samsung told me the S9 is not compatible with any Fitbit products. Wish I had researched this before I traded my phone.
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